Tag: Customer Care

The New 23andMe Experience: A Look at Our Trait Reports

The new customer experience at 23andMe is about more than just our new look; it's also about new features. Among those new features are our new Trait Reports. These reports can be a fun way to learn how your genetics influence such things as the color of your eyes, whether you’ve got dimples, and if you ...

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The Neanderthal in All of Us

Yes you are thoroughly evolved, but don’t be too smug about it because almost all of us are a little Neanderthal, which you can see using 23andMe. First, it’s worth learning a bit of background. Neanderthals are an extinct species of human who died out around 30,000 years ago, but not before leaving a ...

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Haplogroups Explained

Many 23andMe customers that contact Customer Care are confused by their haplogroup assignments and what they actually mean. But knowing your haplogroup, and how you can use it, can give you much more clarity about your own ancestry. So in the interest of helping you out, we will walk through an example of ...

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23 pairs of Chromosomes, One Unique You.

Whether you ordered 23andMe to learn more about your ancestry, or to participate in research, or to connect with relatives, every 23andMe customer can learn something about what makes them unique. Our Customer Care team, gets a lot of questions regarding first steps you need to make to access this ...

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What’s Your Type?

We are all unique, and knowing our genotypes at specific places in our genomes may give each of us a better understanding as to why. with an alphabet made up of just four letters —  A, T, C and G. Those four letters represent the nucleotide bases — adenine, thymine, cytosine and guanine — that are the ...

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All About that Base (Pair): The Significance of your Genotypes

I’m sorry to burst your bubble, but you don’t have a gene for being tall, or a gene for caffeine addiction or a gene for intelligence. No one does. In an effort to simplify the science, the media sometimes talks about genetics and the influence of genes in these terms. But there is not a “breast cancer ...

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A Father’s Day Ode to the Y-Chromosome

Around this time every year we turn our attention toward the patriarchs of our respective families and collectively ask: “What should we get dad for father’s day?” Today, we want to step back and ask just the opposite: “Genetically, what do we get from dad?” Our customer care team  have received ...

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Three Degrees of 23andMe

Shawna, one of 23andMe's customer care representatives, who has a degree in biological sciences focusing her studies on genetics, put together this video and post that illustrates the interconnectedness between all people. Enjoy. We hope it inspires your own journey through your DNA. 23andMe’s Customer ...

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