Customer Care

The New 23andMe Experience: A Look at Our Trait Reports

January 05, 2016
The new customer experience at 23andMe is about more than just our new look; it’s also about new features. Among those new features are our new Trait Reports. These reports...
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The Neanderthal in All of Us

September 17, 2015
Yes you are thoroughly evolved, but don’t be too smug about it because almost all of us are a little Neanderthal, which you can see using 23andMe. First, it’s worth...
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Haplogroups Explained

August 25, 2015
Many 23andMe customers that contact Customer Care are confused by their haplogroup assignments and what they actually mean. But knowing your haplogroup, and how you can use it, can give...
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23 pairs of Chromosomes, One Unique You.

August 13, 2015
Whether you ordered 23andMe to learn more about your ancestry, or to participate in research, or to connect with relatives, every 23andMe customer can learn something about what makes them...
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What’s Your Type?

July 21, 2015
We are all unique, and knowing our genotypes at specific places in our genomes may give each of us a better understanding as to why. with an alphabet made up...
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All About that Base (Pair): The Significance of your Genotypes

July 16, 2015
I’m sorry to burst your bubble, but you don’t have a gene for being tall, or a gene for caffeine addiction or a gene for intelligence. No one does. In...
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A Father’s Day Ode to the Y-Chromosome

June 19, 2015
Around this time every year we turn our attention toward the patriarchs of our respective families and collectively ask: “What should we get dad for father’s day?” Today, we want...
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Three Degrees of 23andMe

August 23, 2012
Shawna, one of 23andMe’s customer care representatives, who has a degree in biological sciences focusing her studies on genetics, put together this video and post that illustrates the interconnectedness between...
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