Since 2019, 23andMe customers have had the option to utilize authenticator app 2-factor authentication, which adds an extra layer of security to their account. Starting today, we are requiring all customers use a second step of verification to sign into their account.
What is 2-Step Verification?
2-step verification (2SV), also referred to as 2-factor authentication, requires customers to provide two distinct steps to sign in before accessing their accounts. In combination with a username and password, customers will be asked for a verification code.
Depending on what method customers choose to use, that code will either be generated by an authenticator app, or sent to their email if they use email 2-step verification. This code is another way to verify the customer’s identity before accessing their account.
Setting Up 2-Step Verification
New customers will be automatically enrolled in email 2SV when they create their account. Existing customers who do not already use an authenticator app will also be automatically enrolled in email 2SV, and will receive an email containing their verification code at their next sign-in.
Existing customers who already use an authenticator app, can continue to use that option. New customers who want to use an authenticator app, such as Google Authenticator™ mobile app, instead of email 2SV, can set up the authenticator app using the instructions found here.
Questions?
As always, customers can work with our Customer Care team if they have questions about using this added security step.
This new security update is part of our ongoing commitment to keep customer data safe and secure. It’s another line of defense to protect their data. We encourage all of our customers to review our Privacy and Security Checkup page, where they will find additional information on how to keep their accounts secure.
