On March 23, 2025, 23andMe took an important step forward by entering a voluntary Chapter 11 restructuring and sale process.
Through this process, we will seek to find a partner who shares our commitment to customer data privacy and allows our mission of helping people access, understand and benefit from the human genome to live on. Importantly, this step allows us to continue operating our business while we chart the path forward. Our press release is available here.
What This Means For You
- Your data remains protected. The Chapter 11 filing does not change how we store, manage, or protect customer data. Our users’ privacy and data are important considerations in any transaction, and we remain committed to our users’ privacy and to being transparent with our customers about how their data is managed. Any buyer of 23andMe will be required to comply with applicable law with respect to the treatment of customer data.
- Your access is unchanged. You continue to have full access to your account, genetic reports, and any stored data.
- 23andMe is still open for business. Orders and subscriptions will continue as normal, and any purchases or genetic testing kits sent in for processing will be handled without disruption.
23andMe was born from the idea that empowering people to harness and learn from their own DNA could change the future of healthcare. Since 2006, we have made dramatic strides, helping more than 15 million customers worldwide to better understand themselves and the impact of their genetics while contributing to vital research efforts. We are proud of all that we have accomplished together and look forward to continuing to serve customers like you through our health and ancestry services.
We appreciate your trust and support during this transition and remain dedicated to serving you and our mission.
Learn More
For more information about this process, please visit our dedicated restructuring website here.
If you have questions about your account or orders, please reach out to our customer care team.
Customer FAQ
What did 23andMe announce?
- 23andMe has made the decision to facilitate a sale of its business by initiating voluntary Chapter 11 proceedings. 23andMe intends to continue operating its business in the ordinary course throughout the process.
- If approved by the Bankruptcy Court, the Company will actively solicit qualified bids to acquire all or parts of 23andMe.
- We hope this process allows our mission of helping people access, understand and benefit from the human genome to live on for the benefit of customers and patients.
Does this mean 23andMe is going out of business?
- No. Under Chapter 11, we intend to use the sale process to maximize the value of our business while continuing to operate.
What does this mean for customers?
- Customer access to data is unchanged and orders and subscriptions will continue. In addition, there are no changes to how we store, manage, or protect customer data. Any buyer of 23andMe will be required to comply with applicable law with respect to the treatment of customer data.
Will I still be able to access my account?
- Yes. You continue to have full access to your account, genetic reports, and any stored data during the process.
Can I still purchase DNA testing kits?
- Yes. All orders and subscriptions will continue as normal, and any recent purchases or genetic testing kits sent in for processing will be handled without disruption.
What happens if I need a refund?
- We are modifying our 23andme.com refund policy while under court supervision. These changes are listed in the Return and Refund Policy posted to our website and in our full Terms of Service.
- Customers who purchase a test kit on or after March 23 will have 24 hours after purchase to request a refund.
- As usual, customers who purchased a test kit prior to the March 23 petition date will have 30 days from the date of purchase to request a refund.
- If you are eligible for a refund, please follow the standard process through your account.
- For genetic test kits purchased in the United States from an authorized third party retailer, please consult the retailer’s refund policy to determine if your kit is eligible to receive a refund.
- If there are additional changes that affect our customers, we will provide timely updates.
What does this mean for my genetic data
- The filing does not change how we store, manage, or protect customer data.
- Through the sale process, 23andMe will look to secure a partner who shares in its commitment to customer data privacy and will further its mission of helping people access, understand and benefit from the human genome.
- Any buyer will be required to comply with applicable law with respect to treatment of customer data.
- Our users’ privacy and data are important considerations in any transaction, and we remain committed to our users’ privacy and to being transparent with our customers about how their data is managed.
- You can opt into and out of our research at any time by updating your consent status in your account settings. If you opt out, we will stop using your information for research going forward (we cannot affect studies that have already been completed) and will discontinue use of your data within 30 days.
Can customers still delete their data?
- Yes. Customers still have the ability to delete their data and 23andMe account. We remain committed to our users’ privacy and to being transparent with our customers about how their data is managed.
Will the restructuring process affect 23andMe’s day-to-day operations?
- No. The Company intends to continue operating its business in the ordinary course throughout the process.
- Customers continue to have full access to their online accounts, genetic reports, and any stored data.
What do Chapter 11 proceedings entail?
- Filing for Chapter 11 protection under the U.S. Bankruptcy Code is a reorganization process that allows for a company to restructure its finances and operations, including though a sale of certain or all of its assets, while continuing to operate its business.
What is Section 363 of the U.S. Bankruptcy Code?
- Section 363 of the U.S. Bankruptcy Code is a process that allows for companies who have filed for Chapter 11 protections to efficiently sell assets through a Court-supervised auction.
What does it mean for the Company to conduct an auction for its assets?
- If multiple qualified bids are submitted during the Court-supervised 363 sale process, the Company will use its discretion to select the highest or best bid as the winning bid to ensure that 23andMe is maximizing the value of its assets.
What do bankruptcy proceedings mean for the class action litigation?
- Any ongoing litigation is automatically stayed due to the bankruptcy filing. Known impacted parties will be updated as the process moves forward.
Where can I find more information about these proceedings?
- For additional information regarding 23andMe’s Chapter 11 filing, proceedings and claims process, please contact the Company’s claims agent, Kroll, directly at 23andMeInfo@ra.kroll.com or by calling (888) 367-7556.
For specific questions related to 23andMe’s Chapter 11 proceedings, please see the list of frequently asked questions available at https://restructuring.ra.kroll.com/23andMe or contact the Company’s claims agent, Kroll, directly at 23andMeInfo@ra.kroll.com or (888) 367-7556.
